Lesson Cancellations
Need cancel a lesson? Here's how:
- Navigate to "Calendar" from the main menu on the left
- Click on the lesson you want to cancel
- Select "Cancel Attendance" on the lesson details
- Read the cancellation policy and click "Yes" to confirm
If you don’t provide enough notice, you’ll need to acknowledge the policy statement first
Reminder: Cancellation of a lesson must be made a minimum of 24 hours prior to the scheduled lesson time to receive a make-up lesson.
Make-up Lessons
We recognize you might need to miss a lesson from time to time due to illness or extenuating circumstances. When you give notice at least 24 hours in advance, you’ll receive a make up credit to use at a later date. Typically, make up lessons take place at an alternate time/day within the week and could be later in the month. In some cases, the make up lesson will be added after/before the original lesson time, enabling the student to have an hour lesson.
To use your make up credit, navigate to the calendar, pick a slot from those available for your teacher, and click “register”.
Reminder: Make-up lessons not used after 3 months will be considered forfeited
Need additional help?
Check out the Help Center by clicking in the top right corner or contact us here.